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History

Jane Richardson started this business from her own needs. At the time she was in a busy corporate position that took her away from home for most of the week. Jane says "I want a number of home services provided at my home. I would not be there, so I needed a reliable business that had honest staff that would do a good job. I also wanted to change things if needed and pay my account online".

When she could not find the one-stop-shop home service she was looking for, she decided to start this business herself. Jane soon found there was high demand, from busy people who wanted to have their weekend free to spend their time how they wanted — rather than catching up around the house.

The business has grown considerably in a short time and services are now available in Palmerston North, Feilding, the Kapiti Coast, the Hutt Valley, Wellington and Christchurch.

Jane says the most important part of this business is the people they employ. All our team members are thoroughly screened before joining the team. They then complete a training programme so that we can be sure you will receive the service you expect.

Jane is often asked to speak at events regarding the success of AN EXTRA PAIR OF HANDS, the story so far, and plans for the future.

Signature

JANE RICHARDSON
Owner


Our Team

Our Team

We are very particular about who we employ — in fact, it is the most important part of what we do. All our team members go through a stringent selection and training process. Plus they are fully security checked, insured, uniformed, and friendly.

Our team are honest and proud of a job well done. They work to checklists so they we don't miss anything. We're flexible, offering a comprehensive range of services for the home without locking you into contracts or hidden fees.

Our guarantee
Your satisfaction is guaranteed every time. If you are not satisfied contact our office, we will return and complete the service to your satisfaction.

Quality monitoring
We regularly ask for your feedback on our service cards we send out regularly. Our managers make regular visits during the designated service time to monitor the quality of the work you have requested.

Security and privacy
Your privacy is respected and all details are confidential. We have procedures in place to ensure your home is secure when using any of our services.


Awards

Awards

In 2008 An Extra Pair Of Hands was a finalist in the Manawatu Business Awards. The video was filmed for the awards ceremony.

Jane was awarded by Steve Maharey in recognition for being one in ten businesses selected in the Vision Manawatu business acceleration programme.

An Extra Pair Of Hands Awards
In May 2009 An Extra Pair Of Hands won the best small to medium business award at the regional business awards.


Feedback

If I could, I would get them every week!! I think they are fantastic. The girls turn the place inside out and are extremely thorough. They do every nook and cranny and work as a great team.
Dora - Christchurch

My windows are sparkling, can I rebook every three months, that way I wont forget about having it done Brian- Palmerston North

Lovely ladies - polite and unobtrusive. Great window cleaning inside and out. Job completed in just over 1 hour.
Betty Cosslett - Christchurch

The work done to our gardens has been marvelous. We have had lots of people comment how great the gardens look!
Peg Little - Barrington

We are thrilled with the difference your gardening team are making thank you.
Kathy - St Albans

Mitzi did a great job- We are super pleased with the service we are getting. I have several friends that I am going to recommend your services to.
Maria - Christchurch

The lady that cleans my home is lovely
Christine- Palmerston North

Mitzi did a great job- I love coming home on Thursdays, the house smells so fresh
Diane- Waikanae

Thanks for making the last minute changes due to our unexpected guests- my home was ready for them and we all enjoyed our time together
Jocelyn- Wanganui

Our cat Sooty loves having Margy look after him when we go away, we enjoy our breaks more knowing that he is in good hands-
Jenny, Feilding

My oven has never been so clean, please thank Monroe for the job he did
Diane- Himitangi


Employment

Employment

The right people are hard to find.

If you are honest, hard working and enjoy making a difference at someone's home we would like to meet you.

All our positions are working on weekdays, usually between 9am and 3pm, so no work weekends or public holidays.

By completing our employment application form you will be notified as soon as a position becomes available in your area, in the area of our business you are interested in. Our positions are not advertised in the newspaper, so to be eligible to join our team we need to have your details on file.

Simply complete the application form and send it back to our head office by post, email or fax.

Please note that the application should be completed in your own handwriting.

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